Refund and Returns Policy

At Atlantic Cavapoo Puppies Home, your happiness truly matters to us.
You are not just buying a puppy.
You are welcoming a new family member.

We understand that bringing home a puppy is a big decision.
You want peace of mind.
You want clarity.
You deserve both.

That is why we created this simple and friendly Refund and Returns Policy for you.

Our Health Guarantee

Your puppy’s health is our top priority.
Before your puppy comes home, a licensed veterinarian carefully examines them.
You also receive health records and vaccination details.

If your puppy is diagnosed with a serious, life-threatening condition within 72 hours of delivery, please contact us immediately.
You must provide a written report from a licensed veterinarian.

Once verified, you may qualify for:

A replacement puppy of equal value, or

A partial or full refund, depending on the situation.

We handle every case with care and understanding.
Your peace of mind matters to us.

Genetic Health Concerns

Our puppies come from carefully selected, healthy parent lines.
However, genetics can sometimes surprise everyone.

If a licensed veterinarian diagnoses a hereditary condition within one year, please notify us.
You must provide medical documentation to support the diagnosis.

After review, we may offer:

A replacement puppy, or

Financial assistance toward treatment, depending on the case.

We will always discuss your options openly and honestly.

Returns

We understand that life can change unexpectedly.
Sometimes situations arise that you did not plan for.

While we do not encourage returns, your puppy’s safety always comes first.

If you can no longer care for your puppy, please contact us immediately.
You may return the puppy to Atlantic Cavapoo Puppies Home.

We will ensure your puppy finds a loving and responsible new home.

Please note that:

Deposits are non-refundable.

Returned puppies may not qualify for a full refund.

Transportation costs are your responsibility.

Each situation is reviewed individually and fairly.

Non-Refundable Deposits

When you reserve your puppy, you secure their place in your home.
That reservation removes the puppy from availability.

For this reason, deposits are non-refundable.

We encourage you to be fully ready before placing a deposit.
Ask questions.
Think it through.
We are always happy to guide you.

What Is Not Covered

Our policy does not cover:

Minor illnesses like colds or parasites that are easily treated.

Issues caused by accidents or neglect.

Stress-related symptoms after relocation.

Puppies can feel nervous in new environments.
This is completely normal and temporary.

With love, patience, and routine, your puppy will adjust beautifully.

How to Request Support

If you need assistance, please contact us right away.
Provide clear details and veterinary documentation when required.

You can reach us through our website or official contact information.
We respond as quickly as possible because your concerns matter.

Our Promise to You

At Atlantic Cavapoo Puppies Home, we care deeply about every puppy and every family.
You deserve honesty and transparency.
You deserve support beyond the sale.

We are here to guide you before, during, and after adoption.
Our goal is a smooth and joyful experience for you.

When you choose us, you choose commitment, compassion, and care.
That promise does not end when you take your puppy home.